According to reports, the Tripura HC has introduced SMS service for both litigants and respondents for the first time in the country. It has drawn the attention of the Supreme Court. Now, it is being replicated in other HCs of the country.
"Pull-based SMS system is working as client satisfaction tool in the HC. Immediately after filing a case, a litigant gets an SMS. But SMSs are of two types - if any error is found while filing, the system-generated SMS suggests specific correction in the petition. If the filing is error-free, the petitioner gets an SMS with case number and before every hearing, both the parties get SMS," a top official of HC said.
The auto-generated SMS, voluntarily sent by the high court, has increased the level of satisfaction of the litigants about the judiciary and also curtailed dependency of petitioners on advocates for basic information.
Though a few high courts like Bombay and Punjab have push-based SMS service, Tripura high court is the pioneer in introducing the system. In push-based SMS, the litigant or the respondent has to seek information about the case in the toll-free network and upon receiving the requisition, the court pushes the information.
But in case of pull-based system, the court sends information voluntarily and at the time of filing the case, the litigant has to give his contact details in the application.
The official pointed out that after setting up of separate high court in Tripura in March last year, about 7,500 cases have been disposed of so far.
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